DISPATCH TIMES
We dispatch Monday to Friday, excluding bank holidays. All order cutoff times are UK time.
Standard shipping: Order before 10am and we aim to dispatch the same working day. Orders placed after 10am, or during busy periods, will normally be dispatched the following working day.
Special Delivery: Order before 11:30am Monday to Friday for same-day dispatch. Orders placed after this time, at weekends or on bank holidays will be dispatched the next working day.
UNITED KINGDOM DELIVERY
| Service |
Price |
Delivery after dispatch |
| Royal Mail 48 |
£3.50 / free on orders £15 and over |
Aims to arrive within 2–3 working days. Delivery confirmation. |
| Royal Mail 24 |
£5 |
Aims to arrive the next working day. Delivery confirmation. |
| Royal Mail Special Delivery Guaranteed by 1pm |
£10 |
Guaranteed by 1pm the next working day for eligible postcodes. Fully tracked, with a signature on delivery. |
Royal Mail 24 and 48 delivery times are estimates, not guarantees.
Special Delivery’s next-working-day guarantee excludes weekends and bank holidays. Orders dispatched on Friday are normally guaranteed for Monday, unless Monday is a bank holiday. Some remote postcodes have later delivery times or longer delivery schedules.
EUROPE — SELECTED EU COUNTRIES
Available for
Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Spain and Sweden.
| Delivery option |
Price |
Delivery aim after dispatch |
| Royal Mail International Standard — untracked |
£6 / free on orders over £35
|
3–5 working days |
| Royal Mail International Tracked |
£11 |
3–5 working days |
Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Prices and the free-delivery threshold are converted into your local currency at checkout.
VAT, duties and handling fees
For orders with a goods value of €150 or less, local VAT is included in your displayed prices. Applicable customs duties are calculated and charged separately at checkout, including on orders qualifying for free delivery.
We arrange payment of these duties before delivery and cover the applicable customs handling fees, so you should not be asked to pay additional import charges when your order arrives.
For orders above €150, please contact us before ordering so we can confirm delivery options and import charges.
EUROPE — OTHER EU COUNTRIES
Available for Bulgaria, Croatia, Czechia, Greece, Hungary, Latvia, Lithuania, Poland and Slovenia.
| Delivery option |
Price |
Delivery aim after dispatch |
| Royal Mail International Standard — untracked |
£6 / free on orders over £35
|
3–5 working days |
| Royal Mail International Tracked |
£11 |
3–5 working days |
Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Prices and the free-delivery threshold are converted into your local currency at checkout.
VAT, duties and handling fees
For orders with a goods value of €150 or less, local VAT is included in your displayed prices.
Customs duties and handling fees are not included in your delivery charge or collected at checkout. Your local postal service will collect applicable charges before or on delivery. These also apply to orders qualifying for free delivery.
For orders above €150, please contact us before ordering so we can confirm delivery options and import charges.
ITALY
| Delivery option |
Price |
Delivery aim after dispatch |
| Royal Mail International Standard — untracked |
£7 / free on orders over £35
|
3–5 working days |
| Royal Mail International Tracked |
£12 |
3–5 working days |
Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Prices and the free-delivery threshold are converted into your local currency at checkout.
VAT, duties and handling fees
For orders with a goods value of €150 or less, Italian VAT is included in your displayed prices. Applicable customs duties are charged separately at checkout, including on orders qualifying for free delivery. We arrange payment of these duties before delivery.
An additional Italian customs administration fee of €2 is currently collected from the recipient before or on delivery. This local charge is not included in your checkout total.
For orders above €150, please contact us before ordering so we can confirm delivery options and import charges.
NORWAY
| Delivery option |
Price |
Delivery aim after dispatch |
| Royal Mail International Standard — untracked |
£6 |
3–5 working days |
| Royal Mail International Tracked |
£11 |
3–5 working days |
Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Delivery prices are converted into your local currency at checkout.
Import VAT, duties and handling fees
Norwegian import VAT and any applicable customs charges are not collected at checkout or included in your delivery price. Your local postal service will collect these before or on delivery.
For enamel pins, this normally means 25% Norwegian VAT on the goods and shipping, plus a postal clearance fee. These charges are payable by the recipient.
SWITZERLAND
| Delivery option |
Price |
Delivery aim after dispatch |
| Royal Mail International Standard — untracked |
£6 |
3–5 working days |
| Royal Mail International Tracked |
£11 |
3–5 working days |
Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Prices are converted into Swiss francs at checkout.
VAT and import charges
We do not collect Swiss VAT or impor t charges at checkout. Any applicable import VAT and postal or customs clearance fees are payable by you before or upon delivery.
Swiss import VAT is normally waived where the calculated tax is CHF5 or less. For our products, this generally means an order total of approximately CHF62 including delivery. Above this amount, 8.1% import VAT, plus applicable clearance fees, may be charged.
Swiss customs determines the final assessment, so this threshold is a guide rather than a guarantee.
UNITED STATES
| Delivery option |
Price |
| Tracked delivery, duties paid |
£6.99 / free on orders £35 and over |
All USA orders are sent with tracking. Delivery times are estimates rather than guarantees; please allow extra time for customs processing and busy periods.
Duties and import charges
We ship to the USA with duties paid (DDP). Any applicable duties and import taxes are calculated and collected at checkout, including on orders qualifying for free delivery. We arrange payment before delivery, so you should not be asked to pay additional import charges when your order arrives.
Delivery prices and the free-delivery threshold are converted into your checkout currency.
CANADA
All orders to Canada are sent with tracking. Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Customs and import charges
Delivery prices exclude Canadian import taxes, customs duties and carrier handling fees. Any applicable charges are payable by the recipient before or on delivery, including on orders qualifying for free delivery.
Shipping prices and the free-delivery threshold are converted into your checkout currency.
AUSTRALIA
| Delivery option |
Price |
| Tracked delivery |
£9 / free on orders over £60 |
All orders to Australia are sent with tracking. Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods.
Customs and import charges
Unless collected at checkout, any applicable Australian import taxes, customs duties and carrier handling fees are payable by the recipient before or on delivery, including on orders qualifying for free delivery.
Shipping prices and the free-delivery threshold are converted into your checkout currency.
